We have a strong focus on community engagement, wherever in the world we operate. Here’s how we work together with local communities

How do you engage with the communities where you work?

We maintain open dialogue, listen to community concerns, fund community projects, and set up partnerships with local organisations and people.

We seek to develop open and inclusive relationships with communities – and take stakeholders’ needs and concerns into account.

How do you address communities’ concerns?

We have mechanisms to receive concerns raised by communities. These include free SMS hotlines, complaints registers in public places, and dedicated offices.

Any concerns are reported to management, and to the Board Health, Safety, Environment and Communities (HSEC) Committee on a quarterly basis.

All complaints and grievances are registered and investigated. We let complainants know results, and any follow-up actions, in a culturally and locally appropriate manner.

How do you share information with communities?

All of our assets must design an engagement strategy, which may include procedures for information sharing, as well as consultation and collaboration.

We are using technology to help us become more open. For example at Mount Isa, Australia, we launched an app and portal to inform the community in real time about sulphur dioxide management and air quality.

How do you help assets engage effectively with communities?

One of our strategic objectives is to train and develop our community relations teams. Our Community Leadership Programme is a toolkit of training materials for community relations teams and managers.

How have you helped fund community projects?

In 2018, we spent USD95 million on programmes supporting local community development.

More than 2 million people living near to our assets have benefited from our community investment activities.

We also invest in shared infrastructure – including water, power, and building and maintaining thousands of kilometres of roads.

How do you work with indigenous people?

We engage with indigenous people in order to understand their concerns, needs and priorities.

For example:


  • In Upper Hunter region, Australia, our aboriginal community working group oversaw development of an online cultural awareness training package.


  • Our Australian coal assets and Mount Isa Mines continued to support the Queensland indigenous youth leadership programme.


  • At the McArthur River zinc mine, in Australia’s Northern Territory, the MRM Community Benefits Trust has provided $12.3 million to 76 community projects over 10 years.

    Five of the nine directors on the trust’s board are representatives of the community, one from each of the four local indigenous language groups and one elected by community member organisations.


  • In Canada, the 1995 Raglan Agreement was one of the mining industry’s first Inuit impact and benefit agreements. For more info, see our Ask Glencore page on Canada.

    Raglan has also been consulting with local people since 2014 on the Sivumut project, which seeks to extend mining operations to 2040 and beyond.