Coupa Global Middleware Specialist (on-site)

Coupa Global Middleware Specialist (On-site)

 – Glencore Coupa Support Organization
Toronto  
The role in a nutshell Ready for your next step? Reporting to the Coupa Global Middleware Lead, you will have the opportunity to work as an integral member of the Glencore’s Global and Regional Infrastructure Teams. You will be responsible for ongoing development, maintenance and troubleshooting of the integration between the Middleware (Boomi / PunchOut2Go), Coupa and the various ERP’s deployed by the business. The Middleware Specialist will manage and implement the regular deployment of middleware upgrades and the coordination with the various ERP teams with regards to ERP patching and updating. You will also be responsible for the technical planning, management and deployment of regular system changes in accordance with the Coupa quarterly release cycle in collaboration with the Coupa Regional Business Analysts.

This role offers the opportunity to build skills in the mining and metals sector, working for one of the world’s largest diversified natural resource companies. The successful applicant will have broad technical understanding of various application integration methods and tools including Boomi, web services, message queues, file transfer, process orchestration, and extract-transform-load (ETL), etc. The Incumbent will also work closely with colleagues in the infrastructure team focused on ensuring optimal network configuration and performance.

By joining Glencore, you will be part of a forward-thinking, innovative environment that encourages continuous learning and collaboration, and you will work closely with the Coupa Regional Business Analysts and various ERP Support teams to ensure the proper prioritization of tickets and new developments.
More specifically, you will: 

Overall

• Provide 2nd level anticipatory and strategic service and performance management for crucial systems. Identify requirements for real-time alerts to notify support groups of a current or potential performance problem
• Respond to real-time performance alerts to resolve performance problems, perform regular on-going review and analysis of performance data to identify current performance problems and proactively detect potential future performance problems
• Handle production support on application integration incidents/problems and provide timely resolution and communication to the business
• Follow change management standards and procedures
• Develop application outage communication procedures
• Develop Help Desk procedures, test scripts
• Facilitate disaster recovery planning for solution
• Develop and continuously update detailed technical design documentation

Key Responsibilities:

Boomi

• Administration of deployed processes, atoms, and molecules
• Monitoring of process logs for master data and transactional processes in Boomi
• Alert the business of any outages or disruptions and keep informed until resolved
• Liaising with Coupa support team on integration
• Troubleshooting process errors in the middleware
• Tweaking processes as necessary
• Deployment of changes to processes
• Escalating functional errors to functional support resources
• Data stewardship and maintenance of golden records in Master Data Management
• Resolving Master Data Management data errors
• Perform data maintenance for non-integrated master data
• Analysing and maintaining data alignment between Coupa, the middleware, TradeCentric (PunchOut2Go) and the ERP’s
• Purposefully plan and manage the technical deployment of new Boomi functionality monthly across the 3-tier environment

TradeCentric(PunchOut2Go)

• Administration of deployed data stores
• Administration of deployed catalog routes
• Troubleshooting punch out errors between ERPs and Coupa
• Liaising with the various teams on data feed integration failures

Coupa

• Proactively monitor and manage the Middleware configuration changes resulting from Coupa development requirements for Glencore
• In conjunction with the Coupa Regional Business Analysts identify, assess, document and manage new business requirements that will result in changes to the current Middleware deployment in Glencore
• Maintain the Middleware technical design documentation in line with all changes to the system design
• Ensure compliance with best practice
• Assist in the creation and successful implementation of testing scenarios that ensure the information and data flows according to the information architecture design
• Work with business partners and technology teams to define the organization, storage and flow of data to support effective service delivery to business consumers

Do you have what it takes?

• A Degree, Diploma or significant practical experience in the development, deployment and maintenance of IT systems.
• The incumbent will also require 5+ years in the IT Technology field with Middleware administration. Ideally this would include Boomi, SAP PI, or similar technologies.
• Coupa and Boomi certification to developer level are required, but it is understood that this may be acquired over the initial year of deployment in this role.

Key Competencies

• A comprehensive understanding of the Coupa Source to Pay Platform and associated ERP’s, such as, SAP ECC, SAP S4HANA, Mincom and others.
• A demonstrable familiarity with Systems Analytics and Reporting tools such as Power BI is a pre-requisite for the role.

Languages: Proficiency in English is required; (skills in French or Spanish are seen as beneficial but not required).

Travel:  You will be required to travel to Glencore sites globally as per business needs. 

Only candidates with full working rights in Canada will be considered. 

Glencore is an equal opportunity employer and works toward creating and maintaining a diverse and inclusive workforce.   Accommodation is available throughout our recruitment process for applicants with disabilities.